FAQ | Frequent questions
· Buy at MONICA LENDINEZ
At monicalendinez.com you can process a purchase as a “guest” or as a “registered customer”. The registration process is very simple and will allow you to expedite your next orders. Additionally, you can use the code BIENVENIDA23 to get a 10% discount on your first purchase.
· Doubts with my size.
You will find the measurements of the garments in the product sheet, but you can also contact us to clarify any questions related to sizes. Open our chat on the web, call us, send us a message on networks or an email and we will advise you.
· When will I recive my order?
Orders placed before 12:00 on business days are processed the same day and are received within 24/72 business hours. Orders placed after 12:00 on weekdays, weekends and holidays are processed the next business day and are received within 24/72 business hours.
· Can I modify my order?
When you complete your purchase you will receive a confirmation email and the status of the order will be updated as it is processed. If you need to add or change any item in the order before it has been shipped, you can contact us by replying to the email, calling us at 93 853.63.49, in our web chat or by sending us a WhatsApp at 689077834.
· I have not got my order yet.
If your order is experiencing delays, contact us and we will manage it together with the transport agency.
· Shipping methods and cost.
Home delivery: We currently work with the GLS transport agency, they will be the ones to deliver your order to the address you indicated at the time of purchase. If they cannot locate you, they will be able to deposit your order at a Collection Point in their network of collaborators so that you can pick it up when it suits you.
Cost : Shipments to the Peninsula will be FREE.
Shipments to the BALEARIC ISLANDS, CEUTA and MELILLA have a cost of €8.90.
Shipments to EUROPE have a cost of €15.90.
Pickup at our workshop: FREE.
· If it doesn't fit me, can I change the size of an item?
Yes of course. We know that each garment and each body is different, so if you don't get your size right the first time, you just have to contact us to process the change: email@example.com / 689077834
Remember that you can also contact us before placing your order if you have any questions about the measurements of an item.
The first size/item change will be at our expense (in the Peninsula). In case of a second change, shipping costs will be borne by the customer.
· And if I'm not convinced in the end, can I make a return?
Yes, items that are in perfect condition and have not been used can be returned. To make a return you just have to contact us within a period of no more than 14 days and we will manage the collection of your order: firstname.lastname@example.org / 689077834
Once we receive the package in our warehouse and check the condition of the items, we will proceed to refund the amount using the same method with which the purchase was made and discounting transportation costs.
Returns to our workshop are free.
Returns with home collection will have a cost of €5.90 in the Peninsula, which will be deducted from the refund to be made. The transport agency will carry the corresponding label for the package.
· If my item arrives damaged, what should I do?
We strive to ensure that our garments arrive in perfect condition, but if for any reason you have found a defect in an item, we ask that you notify us as soon as possible so that we can arrange a replacement immediately. Email email@example.com or Telephone/WhatsApp 689077834.
· What payment methods can I use for the purchase?
At www.monicalendinez.com you can pay your orders with Card, Paypal, Bizum, Scalapay or Bank Transfer. This last option is not available on the website, so do not hesitate to contact us if you want to opt for this payment method.
For payments with a debit or credit card, your bank may request verification through its application due to the new European PSD2 regulations.
If you have any problems completing a payment, you can contact us to help you solve it.